The Small Firm Diaries is a global research initiative to better understand small firms in low-income neighborhoods of developing countries, especially the barriers to growth such firms face, through high frequency quantitative and qualitative data collection (“financial diaries”).

This study tests the extent to which the promises of digital modes of payment, increased efficiency of transactions, increased financial inclusion, and improvements in the financial well-being of low-income individuals, are fulfilled.

Based on 3,822 (majority women) VSLA member interviews, this brief represents quantitative data from Burundi, Colombia, Côte d’Ivoire, Ethiopia, Mali, Niger, and Vietnam.

This guide outlines five key actions for digital financial service providers, regulators, and funders to expand rural Cash-In and Cash-Out agent networks based on CGAP's global experience.

This working paper explores the benefits of having more women agents, the challenges they face, and potential solutions to promote their participation in the DFS ecosystem.

This paper explores how rural Colombian households respond to rainfall shocks by shifting children's time from school to domestic activities, with the impact on education mitigated or exacerbated by financial inclusion measures.

Based on customer research in Cote d’Ivoire, Kenya, Morocco, Nigeria, and Uganda, this paper provides a synthesis of findings that help understand to what extent savings allowed customers to increase their financial resilience.

This case study illustrates how designing programs responsibly can result in greater trust in digital financial services, leading to greater volumes of digital transactions, and increased use of digital savings and e-commerce services.

The report highlights internal and external factors impacting social and solidarity economy organizations in their social innovation process and presents a set of policy recommendations to unlock their potential.

Exploring the market-level modularization of financial services through case studies featuring new models that are emerging, how they are coming about, and what they mean for the financial inclusion of low-income people in emerging markets and developing economies.