All Publications
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Case Studies of Multisectoral Approaches to Integrating Digital Financial Services for Women’s Financial Inclusion
This case study explores whether the use of DFS can be used to accelerate women’s financial inclusion and reduce gender inequality in sectors other than financial service - health, agriculture and MSME.
A Case Study on Connecting With Low-income Customers Through Digitalisation
This case study draws upon management consulting literature to assess digitalization strategies and evaluates three leading financial organizations in Morocco, Kenya and Ghana against this framework.
M-TIBA Digital Health Platform
Read this case brief shares insights about the benefits of mobile technology for healthcare administration, and its links to universal health coverage initiatives.
The Future of Government-to-Person (G2P) Payments: Innovating for Customer Choice in Kenya
Case study examining Inua Jamii's process of reaching the most vulnerable groups in Kenya
A Client Needs-Centred Approach to Financial Inclusion Measurement
Understanding how and why customers use different types of financial services
A Client Needs-Centered Approach to Financial Inclusion Measurement
Innovative financial inclusion data framework focused on customers financial needs
Branding and Marketing Strategy for Housing Microfinance Products
Case study exploring brand challenges and available solutions for two microfinance banks
Building the Business Case for Housing Microfinance: Sub-Saharan Africa
Six-year study with 47,000 households demonstrating the win-win model of housing microfinance
Person-to-Government (P2G) Payment Digitisation: Lessons from Kenya
Insights for mobile money providers and governments on the implementation of P2G services
Competition in Mobile Financial Services: Lessons from Kenya &Tanzania
Insights on the role that effective competition and competition policy play in developing MFS