All Publications
Showing 1 - 10 of 19
Customer-Centric and Responsible Digital Credit Solutions for Urban and Rural Non-farm Entrepreneurs and Smallholder Farmers
This analysis of digital credit users in India, Indonesia, and Kenya assesses the impact of digital credit on their financial health.
Kenya: A Financial Consumer Protection & Debt Policy Review
This publication looks at the consumer landing landscape for the poor and makes financial inclusion, financial consumer protection, and financial literacy-related suggestions to the Kenyan Government.
Social Media Usage by Digital Finance Consumers
This project analysis provides insights into the types of consumer protection issues faced by consumers across financial providers in Kenya, Nigeria, and Uganda.
Consumer Protection for Financial Inclusion in Low and Middle Income Countries
Bridging regulator and academic perspectives
A Client Needs-Centred Approach to Financial Inclusion Measurement
Understanding how and why customers use different types of financial services
Did You See My Tweet? Monitoring Financial Consumer Protection via Social Media
A new channel to measure consumer experience and keep providers accountable
The Price of Being Banked: A Study on Transparency and Cost of Leading Banking Services Sold in Kenya
Results and recommendations from mystery shopping surveys with the country's 11 largest banks
Quality of Delivery Study
Evaluating the performance of different types of savings groups in Western Kenya
Appropriate Product Design and Delivery at Musoni
Designing and delivering client centered financial products for the poor
Improving Client Value from Microinsurance: Insights from India, Kenya and the Philippines
Improving assessments of microinsurance schemes