All Publications
Responsible Agricultural Practices of a Cocoa Buying Company in Ghana
This case study shares extensive recommendations to the trader, its financial investors, the government, and other stakeholders based on the findings.
Scaling Responsible Digital Payments in the Indonesian Cocoa Sector
This case study shares findings from a first-of-its-kind sizing exercise to assess opportunities for digital financial inclusion for smallholder cocoa farmers.
Application of CGAP Customer Outcomes Framework in Uganda
This case study tests the impact of a new basic savings product positioned in the financial inclusion market using the CGAP customer outcome indicator framework.
Colombia's Ingreso Solidario: Improving Social Protection Through Public-Private Collaboration and Responsible Digital Payment Practices as Part of COVID-19 Emergency Response
This case study illustrates how designing programs responsibly can result in greater trust in digital financial services, leading to greater volumes of digital transactions, and increased use of digital savings and e-commerce services.
TymeBank Case Study: The Customer Impact of Inclusive Digital Banking
The aim of this research is to shed light on the potential of digital banks to deepen financial inclusion in a way that improves the lives of low-income customers.
How Providers Can Build Products That Improve Financial Health: Examples From Mexico and Chile
This paper shares the key challenges, learnings, and overall results from five case studies in Chile and Mexico, uncovering best practices on how to design for and influence financial health.
Weathering the Storm II: A Case Study of Spandana
Lessons learned from previous crises to help with future crisis responses
Weathering the Storm II: A Case Study of Vitas Palestine
Lessons learned from previous crises to help with future crisis responses