All Publications
Showing 1 - 10 of 18
Banking in Layers: Five Cases to Illustrate How the Market Structure for Financial Services is Evolving
Exploring the market-level modularization of financial services through case studies featuring new models that are emerging, how they are coming about, and what they mean for the financial inclusion of low-income people in emerging markets and developing economies.
Savings and Retail Banking in Africa: A Case Study on Innovative Business Models
This study describes six business models to address the challenges financial service providers are increasingly facing as a result of digitization and the pandemic.
The Power of Mobile to Accelerate Digital Transformation in Pakistan
A look at the increasingly important role of mobile technology in digital financial services
Charting the Customer Journey in the Digital Age
Addressing technical, operational and regulatory challenges to provide a streamlined journey
Changing Change Management: Adapting Internal and External Culture in Times of Digital Transformation
Guidance on the cultural and interpersonal aspects of this process for MFIs
FinTech for Financial Inclusion: A Framework for Digital Financial Transformation
Four pillars for a staged and progressive approach
Digital Transformation of Microfinance and Digitization of Microfinance Services to Deepen Financial Inclusion in Africa
Policy and regulatory recommendations to facilitate digital transformation
Demystifying Digital Lending: How Digital Transformation Can Help Financial Service Providers Reach New Customers, Drive Engagement, and Promote Financial Inclusion
Guide for FSPs to take their first steps to implement digital lending
How to Succeed in Your Digital Journey: A Series of Toolkits for Financial Service Providers - Toolkit #6: Become a Digital Provider
Guidance for financial institutions interested in digitizing their operations
Inclusive Digital Ecosystems of the Future
Exploring the rise of super platforms and their potential implications for Africa