Exploring the market-level modularization of financial services through case studies featuring new models that are emerging, how they are coming about, and what they mean for the financial inclusion of low-income people in emerging markets and developing economies.

This study describes six business models to address the challenges financial service providers are increasingly facing as a result of digitization and the pandemic.

A look at the increasingly important role of mobile technology in digital financial services

Addressing technical, operational and regulatory challenges to provide a streamlined journey

Guidance on the cultural and interpersonal aspects of this process for MFIs

Four pillars for a staged and progressive approach

Policy and regulatory recommendations to facilitate digital transformation

Guide for FSPs to take their first steps to implement digital lending

Guidance for financial institutions interested in digitizing their operations

Exploring the rise of super platforms and their potential implications for Africa