All Publications

Showing 1 - 10 of 18
Paper

Banking in Layers: Five Cases to Illustrate How the Market Structure for Financial Services is Evolving

Exploring the market-level modularization of financial services through case studies featuring new models that are emerging, how they are coming about, and what they mean for the financial inclusion of low-income people in emerging markets and developing economies.

Case Study

Savings and Retail Banking in Africa: A Case Study on Innovative Business Models

This study describes six business models to address the challenges financial service providers are increasingly facing as a result of digitization and the pandemic.

Paper

The Power of Mobile to Accelerate Digital Transformation in Pakistan

A look at the increasingly important role of mobile technology in digital financial services
Paper

Charting the Customer Journey in the Digital Age

Addressing technical, operational and regulatory challenges to provide a streamlined journey
Guide / Toolkit

Changing Change Management: Adapting Internal and External Culture in Times of Digital Transformation

Guidance on the cultural and interpersonal aspects of this process for MFIs
Paper

Digital Transformation of Microfinance and Digitization of Microfinance Services to Deepen Financial Inclusion in Africa

Policy and regulatory recommendations to facilitate digital transformation
Guide / Toolkit

Demystifying Digital Lending: How Digital Transformation Can Help Financial Service Providers Reach New Customers, Drive Engagement, and Promote Financial Inclusion

Guide for FSPs to take their first steps to implement digital lending
Paper

Inclusive Digital Ecosystems of the Future

Exploring the rise of super platforms and their potential implications for Africa