All Publications
Showing 1 - 7 of 7
Digitization in Microfinance: Case Studies of Pathways to Success
This Working Paper takes a unique look at MFI innovation with digital technologies by featuring case studies on five MFIs that successfully created measurable customer and business value through digitization.
A Case Study on Connecting With Low-income Customers Through Digitalisation
This case study draws upon management consulting literature to assess digitalization strategies and evaluates three leading financial organizations in Morocco, Kenya and Ghana against this framework.
Digital Transformation to Alleviate Poverty of the Poor People
The objective of this study is to explain the role Al-Amal Microfinance Bank online services played amid the pandemic.
Savings and Retail Banking in Africa: A Case Study on Innovative Business Models
This study describes six business models to address the challenges financial service providers are increasingly facing as a result of digitization and the pandemic.
Case Study: How a Microfinance Institution Is Reaping the Rewards of Going Paperless in Senegal
Does using mobile technology make MFIs more efficient?
Turning MFI Digital Strategies Into Reality
Learning from the experience of nine African MFIs deploying digital financial services
Digital Field Applications: Case Study
How does arming field staff with digital tools affect client and staff experience?