All Publications
Role of Technology in Scaling up the BC Sakhi Network in Uttar Pradesh: A Lesson for Other States
This case study charts how Uttar Pradesh State Rural Livelihoods Mission used technology to strengthen the BC Sakhi (women business correspondent) network in the state in an effort to improve the status of financial inclusion among rural adults.
A Case Study on Connecting With Low-income Customers Through Digitalisation
This case study draws upon management consulting literature to assess digitalization strategies and evaluates three leading financial organizations in Morocco, Kenya and Ghana against this framework.
Her Resilience in the Face of COVID-19
A data deep dive into the customer base of two financial service providers engaging with low-income women
Eko Grows Agent Network Tenfold Through Open APIs
Eko India has used open APIs to become a platform business, which has enabled it to expand at considerably lower operational cost than its traditional agent business would have.
Weathering the Storm II: A Case Study of Spandana
Lessons learned from previous crises to help with future crisis responses
An Opportunity for the Banking Sector to Work With Informal Savings Groups in Morocco
The objective of the research is to conduct a qualitative and quantitative study to identify opportunities related to the launch of a digital tontine offer.
People's Education and Development Organization: Krishi-Sakhis
This case briefs shows People's Education and Development Organization's work on providing agriculture support and advice to the community through their "Krishi-Sakhis" (friends of agriculture).
At the Heart of All That We Do: Janalakshmi’s Journey to a Customer-Centric Bank in India
This case study examines how the Indian financial institution (now a small bank), Janalakshmi, worked with CGAP to put customers at the center of its operations.