Recommendations to help build resilience to the pandemic

Assessing the impact of COVID-19 on cash-in/cash-out agents and recommendations to support them

Research findings using near-live data from the Caribou Data platform and MSC’s contacts within agent networks

A 'how-to' note explaining the importance of agent liquidity management

This study shares insights from the rural financial institutions program and demonstrates how self help group members as banking agents or customer service points could deliver last mile banking services to the rural community in a cost-effective and sustainable manner.

As distribution of digital financial services through agents increases, this Technical Note focuses on regulating agent models within an enabling framework that fosters financial inclusion.

Regulatory responses to DFS innovation and the challenges of rural distribution

Can growing range of innovations help institutions meet their customers' needs more efficiently?

Research highlight on rural agents in Senegal

How can providers better leverage agent networks to further expand their reach?