This Working Paper takes a unique look at MFI innovation with digital technologies by featuring case studies on five MFIs that successfully created measurable customer and business value through digitization.

This case study draws upon management consulting literature to assess digitalization strategies and evaluates three leading financial organizations in Morocco, Kenya and Ghana against this framework.

The objective of this study is to explain the role Al-Amal Microfinance Bank online services played amid the pandemic.

This study describes six business models to address the challenges financial service providers are increasingly facing as a result of digitization and the pandemic.

Does using mobile technology make MFIs more efficient?

Learning from the experience of nine African MFIs deploying digital financial services

How does arming field staff with digital tools affect client and staff experience?