This report draws on the lessons that main actors in Zambia, Rwanda, and Sierra Leone have learned about resilience in the times of COVID-19 and identifies key insights into how they have continued to expand financial inclusion.

This publication presents the main results of MFI client surveys in seven countries (Bhutan, Myanmar, Rwanda, Senegal, Togo, Cape Verde and El Salvador), as well as the concrete measures taken by MFIs to meet the needs expressed by their clients.

This study assesses the impact of COVID-19 on the demand for financial services through agents and agent operations. It seeks to understand the ability of agents to support government assistance programs.

Through this research, beneficiaries and agents respond to Indonesia’s largest cash transfer program as it pivots to provide COVID-19 emergency aid.

This report explores the impact of COVID-19 on the beneficiaries and operational implementation of Program Keluarga Harapan during the pandemic.

Findings based on a longitudinal survey in Colombia, India, Indonesia, and Nigeria

Examples, lessons and challenges associated with remote data collection

A community-side story of quick response and gradual adaptation of the low and middle income segment to the global pandemic

COVID-19 impact on micro, small and medium-sized enterprises in developing Asia

Policy recommendations to help MSMEs recover from the pandemic