Showing 1 - 10 of 21
Paper

Agent Network Journeys Toward the Last Mile: A Cross-Country Perspective December 2020

This Focus Note reveals three distinct journeys country stakeholders have taken to extend the reach and quality of rural agent networks in China, Colombia, India, Indonesia, and Kenya.

Slide Deck

Agent Network Journeys: Country Deep Dives

Detailed country case studies on the agent network journey
Paper

The Role of DFS Agents During the COVID-19 Crisis

Research findings using near-live data from the Caribou Data platform and MSC’s contacts within agent networks
Paper

How to Improve Liquidity Management for Agents Serving Small Informal Groups and Savers

A 'how-to' note explaining the importance of agent liquidity management
Paper

Improving Distribution of Digital Financial Services in Rural Areas

Research highlight on rural agents in Senegal
Case study

Growing Big While Still Small: A Case Study on Kazang Prepaid

How to deal with the classic challenges impeding the expansion of agent networks
Case study

Taking Human-Centered Design from Theory to Practice: UGAFODE’S AirSave Considerations for Financial Service Providers

How can formal savings tools be better suited to the needs of low-income Ugandans?
Paper

Regulatory Framework for DFS in Côte d’Ivoire: A Diagnostic Study

Overview of key market and policy developments and recommendations
Case study

The Long Road to Branchless Banking: FINCA’s Experience Deploying Agency Banking in Africa

Ten lessons learned on strategic, operational and technical issues
Slide Deck

Frontier Agents: Case Studies from Brazil, India, Mexico, and Tanzania

Innovative approaches by public and private sector actors in tackling the challenges faced by DFS agents