This case study illustrates how designing programs responsibly can result in greater trust in digital financial services, leading to greater volumes of digital transactions, and increased use of digital savings and e-commerce services.

This slide deck presents the findings of research commissioned by CGAP as part of its work on empowering market conduct authorities and other stakeholders to monitor consumer risks and elevating collective consumers’ voice.

This paper shares the key challenges, learnings, and overall results from five case studies in Chile and Mexico, uncovering best practices on how to design for and influence financial health.

This paper provides a baseline measurement of financial well-being in Latin America and studies the factors associated with it.

This study focuses on the value structure that correlates improvements in the financial services consumer’s decision-making quality with the development of their autonomy.

Understanding how and why customers use different types of financial services

Testing the effectiveness of simplified disclosure formats in Peru and Mexico

Supervisor’s perspectives on the rationale, design and implementation of regulation

Review of the regulatory environment for low-income households in Ghana, Mexico and Peru

Findings and industry recommendations based on input from 1000 MFI clients