This toolkit is aimed at addressing the opportunities and challenges of using digital credit transaction data for consumer protection market monitoring.

This study investigates three key barriers preventing many potential customers from joining the formal financial system: the reliability of financial services, the cost of using these services, and the limited transparency of cost information.

This paper explores key risks to consumer financial health relating particularly to low-to-middle-income countries where mobile money is most prevalent, and how the industry stakeholders are addressing these through best practice examples.

The aim of this research is to shed light on the potential of digital banks to deepen financial inclusion in a way that improves the lives of low-income customers.

This Guideline Note provides policymakers and regulators with a helpful framework to develop effective consumer protection regulations, inclusive consumer awareness and financial education initiatives to plan for future crises.

This paper shares the key challenges, learnings, and overall results from five case studies in Chile and Mexico, uncovering best practices on how to design for and influence financial health.

This framework can be used by stakeholders to design and evaluate social protection programs through a user-centric lens.

This paper provides a baseline measurement of financial well-being in Latin America and studies the factors associated with it.

This report summarizes the key findings and recommendations from IPA's work with the Uganda Communications Commission analyzing complaint records of mobile financial services users.

This research presents insights on emerging customer risks from digital consumer loans in India, analyzing customer complaints and feedback on Twitter and reviews of digital lending apps on Google Play,