This case study tests the impact of a new basic savings product positioned in the financial inclusion market using the CGAP customer outcome indicator framework.

This case study illustrates how designing programs responsibly can result in greater trust in digital financial services, leading to greater volumes of digital transactions, and increased use of digital savings and e-commerce services.

The aim of this research is to shed light on the potential of digital banks to deepen financial inclusion in a way that improves the lives of low-income customers.

This paper shares the key challenges, learnings, and overall results from five case studies in Chile and Mexico, uncovering best practices on how to design for and influence financial health.

Lessons learned from previous crises to help with future crisis responses

Lessons learned from previous crises to help with future crisis responses

Understanding how and why customers use different types of financial services

Supervisor’s perspectives on the rationale, design and implementation of regulation

Processes and lessons learned in implementing complaint resolution systems

Findings and industry recommendations based on input from 1000 MFI clients